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REP, CALL CENTER PRN all shifts

Job ID: 1176158
Employment Status: PRN
Regular/Temporary: Regular
Your Career. Made Better.
Parkland Health Center is comprised of two former independent community hospitals, Farmington Community Hospital and Bonne Terre Hospital, located at opposite ends of St. Francois County. The facilities merged in 1991.
Parkland Health Center-Bonne Terre, just off Highway 67, is a primary-care facility with medical offices, 24-hour emergency room services and ancillary services. It includes offices for three physicians and BJC HealthCare specialists in the areas of cardiology, ENT, gastroenterology, neurology, Ob/Gyn, oncology, orthopedics, podiatry, pulmonary medicine, urology and vascular medicine. An Oncology Department and sleep apnea lab are also located there. This facility was recognized for its design and function by the American Society for Healthcare Engineering.
Parkland Health Center-Farmington, east of US 67 on Liberty Street, is a 130-bed, full-service hospital with services for maternity and pediatrics, laboratory and radiology, cardiac rehabilitation, a cardiopulmonary department, outpatient and inpatient surgery, physical therapy, diabetes clinic, geriatric psychiatric unit and renal dialysis. There is also a 24-hour, state-of-the-art physician-staffed emergency service.
Parkland Health Center offers diagnostic radiology, ultrasound, mammography, nuclear medicine, CT scan, special procedures, MRI, and echocardiography. The Radiology Department is staffed by two full-time, board-certified radiologists and 23 registered radiology technologists.
The Call Center provides support for responding to incoming and outgoing telephone calls. The Call Center maintains a roster of staff and physician contact numbers and serves as the notification center for disasters and other emergency responses.
Join Us!
Role Purpose
Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.
Responsibilities
Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.Answers incoming calls according to department guidelines.Provides paging service.Provides clerical duties, organizes and maintains records.Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.
Minimum Requirements
Degree
High School Diploma or GED
Experience



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